UNDERGROUND MINING PRODUCT SUPPORT TECHNICIAN
Essential Duties and Responsibilities:
Travels in the field to perform training for both the dealer network and end users regarding the safe operation, application and maintenance and repair of all NPK/Paus products.
Travels in the field to perform repairs of all NPK/Paus products as needed.
Assists in the investigation, mediation and resolution of service, operation and repair issues related to the NPK/Paus products.
Test the repaired equipment for proper performance.
Visits dealers and end users on a regular basis to continue to foster a strong relationship between NPK/Paus and these entities.
Participates in NPK/Paus demonstrations.
Participates in the testing and monitoring of test units in the field, reporting the results to the engineering department as required.
Deals with situations and individuals that are in distress due to issues with the NPK/Paus products, possibly caused by non-NPK/Paus factors. Resolves these issues in a positive manner.
Assist in providing input on warranty decisions with the product support manager.
Establishes and maintains a communicative, coordinated and cooperative relationship with all other functions within the organization.
Documents communication with dealers and end users using NPK service log system.
Recommends product and process improvements with NPK corrective action system.
Obey all MSHA and site safety rules.
Other duties as assigned
Experience and Requirements:
High School Diploma/GED
5 years of experience troubleshooting and repair of construction and or mining equipment, diesel repair, hydraulic and hydrostatic experience, and electrical experience.
MSHA Underground Certification preferred
MSHA Electrical Card preferred
Red Seal Certification
Basic knowledge of Windows based programs
Travel may be required with very short notice—some being international.
Ability to speak English and French required.
Located near a major Canadian airport preferred